Terms and Conditions

Agreement to Terms

By using the GravelBoss website, requesting an estimate, scheduling service, or communicating with GravelBoss, you agree to these Terms and Conditions and our Privacy Policy.

Services

GravelBoss provides gravel driveway repair, restoration, grading, drainage correction, stone replenishment, annual maintenance, LiDAR grade scans, and related services in Northeast Ohio. Estimates and project recommendations are based on available information and may change if property conditions differ from the initial assessment.

Estimates and Proposals

Website estimates, instant estimates, and preliminary price ranges are informational only. A final proposal may require an in-person walkthrough, property access, driveway measurements, site-condition review, material availability, and confirmation of scope. GravelBoss may correct pricing or scope errors before accepting a project.

Scheduling and Access

Scheduling depends on weather, ground conditions, crew availability, material availability, and safe equipment access. You agree to provide safe and reasonable access to the work area, remove vehicles and obstacles when requested, and identify gates, low wires, soft ground, drainage structures, septic components, landscaping, pets, or other conditions that may affect access or work.

Deposits, Payment, and Collections

Deposits, progress payments, final payments, accepted payment methods, and due dates are stated in your proposal, invoice, or written agreement. Unless a written agreement says otherwise, payment is due when invoiced. Late or unpaid balances may result in paused work, collection activity, recovery of collection costs where permitted by law, and refusal of future service.

Cancellations and Rescheduling

You may request to cancel or reschedule by contacting GravelBoss. Deposits may be non-refundable or partially refundable depending on materials ordered, scheduling commitments, mobilization, administrative work, and any terms stated in your written proposal or invoice. GravelBoss may reschedule work due to weather, unsafe conditions, equipment issues, supply delays, or other circumstances outside our reasonable control.

Property Conditions and Utilities

Heavy equipment work can reveal or be affected by hidden property conditions, including buried debris, soft soils, poor base material, drainage failures, unmarked private utilities, irrigation, invisible fence lines, septic systems, culverts, sinkholes, tree roots, and undocumented prior work. You are responsible for disclosing known conditions and arranging required utility marking before work begins.

Service Guarantees

Any GravelBoss guarantee applies only if it is included in a written proposal, invoice, or agreement. Guarantee terms may vary by service tier, site conditions, weather events, drainage limitations, vehicle use, maintenance, and customer responsibilities. Guarantees do not cover abuse, extreme weather, flooding, utility work, third-party damage, neglected maintenance, changes to water flow outside our work, or conditions excluded in writing.

GravelBoss SMS Program

Program name

GravelBoss SMS Program.

Program description

The GravelBoss SMS Program sends text messages to customers and prospects who request driveway, gravel, grading, drainage, quote, appointment, or customer support information from GravelBoss. Messages may include quote follow-up, appointment scheduling, appointment reminders, project updates, missed-call follow-up, customer support replies, and occasional service or promotional updates.

Message frequency

Message frequency varies based on your request, appointment activity, project status, and customer support needs. You may receive recurring messages while your request, quote, appointment, or project is active.

Message and data rates

Message and data rates may apply. Your mobile carrier may charge you for SMS messages according to your wireless plan.

Opt-out instructions

You can cancel SMS messages at any time by replying STOP. After you reply STOP, we may send one final confirmation message and then stop sending SMS messages unless you opt in again.

Support instructions

For help, reply HELP, email info@gravelboss.co, or call (440) 644-4004.

Carrier notice

Wireless carriers are not liable for delayed or undelivered messages.

Customer Responsibilities

You are responsible for providing accurate contact information, property information, driveway access details, and any known site hazards. Property owners are responsible for identifying or marking private utilities, irrigation, invisible fence lines, drainage structures, and other buried or hidden features not covered by public utility marking services.

Communications and Electronic Records

You agree that calls, texts, emails, website forms, estimates, electronic signatures, and electronic records may be used to communicate about your request and document service activity. You are responsible for keeping your contact information current.

Website Use

You agree not to misuse the website, interfere with its operation, submit false information, attempt unauthorized access, or use the website for unlawful purposes.

Intellectual Property

The GravelBoss name, logo, website content, photos, videos, service names, reports, copy, designs, and other materials are owned by GravelBoss or used with permission. You may not copy, reproduce, scrape, republish, or use them for commercial purposes without written permission.

Third-Party Services and Links

The website may use or link to third-party services such as maps, analytics, payment processors, communications providers, scheduling tools, or external websites. GravelBoss is not responsible for third-party websites, services, outages, policies, or content.

No Emergency Services

GravelBoss does not provide emergency services through the website or SMS program. If you have an emergency or immediate safety issue, contact the appropriate emergency service or utility provider.

Disclaimer of Warranties

The website and online information are provided as available and without warranties of any kind. Service warranties or guarantees are only those expressly stated in a written GravelBoss proposal, invoice, or agreement.

Limitation of Liability

To the maximum extent permitted by law, GravelBoss is not liable for indirect, incidental, consequential, or punitive damages arising from website use, communications, scheduling delays, or service inquiries. Service-specific warranties or guarantees are only those stated in a written GravelBoss proposal, invoice, or agreement.

Indemnification

You agree to indemnify and hold GravelBoss harmless from claims, damages, losses, liabilities, and expenses arising from your misuse of the website, inaccurate information you provide, failure to disclose site conditions, failure to mark private utilities or hidden features, or violation of these terms.

Governing Law

These terms are governed by the laws of the State of Ohio, without regard to conflict-of-law rules. Any dispute will be handled in the appropriate state or federal courts serving Ohio unless a written agreement states otherwise.

Changes to These Terms

GravelBoss may update these Terms and Conditions from time to time. The updated version will be posted on this page with a new last-updated date. Continued use of the website or services after changes are posted means you accept the updated terms.

Contact Us

GravelBoss
14669 Castlewood Dr
Newbury Township, OH 44065
Phone: (440) 644-4004
Email: info@gravelboss.co